Differences

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--- en:helpdesk [2019-12-20 14:05] – meiers
+++ en:helpdesk [2024-06-20 10:40] (current) – [Helpdesk] no corona, only nothing Torsten Steinhäuser
@@ Line 1: / Line 1: @@
 ~~NOTOC~~
-====== Helpdesk (0.014) ======
+~~NOTOC~~
+====== Helpdesk ======
-===== Christmas and New Year =====
+A physical helpdesk no longer exists.\\
-All GSG offices will be closed over the holidays (December 23, 2019 through January 3, 2020). In the event of technical emergencies, please send an email to gsg@informatik.uni-bonn.de.
+If you're experiencing technical problems with our infrastructure, please contact us via eMail (<gsg@informatik.uni-bonn.de>) or use our support chat which you can find on the bottom right of this very page.
------
-All students and staff have access to our IT Help Desk in room ** 0.014 **. There, we are happy to answer your questions about the IT infrastructure and solve your technical problems.
-The help desk is staffed at the following core times:
-^Weekday ^ core time ^
-| Mon | 10 am - 2 pm |
-| Tue,Wen,Fri | 12 pm - 2 pm |
-| Thu | 10 pm - 2 pm |
-\\
-For personal reasons, the help desk can not be staffed throughout the building opening hours. However, at the core times listed above, the help desk is most likely to be staffed.
-Please refrain from contacting our staff in other offices (except transponder matters) so that we can do our job properly. \\
-If the helpdesk is not available, please contact us by e-mail [[gsg@informatik.uni-bonn.de]].