=====FAQ=====
===="According to our records you do not study Informatics etc."====
This means that your enrollment number is not in our system. See next [[en:tvs:account_klon:faq#"According to our records you do not study Informatics etc."|paragraph]].

===="My Enrollment Number is not in the system"====
This is usually the case when you were not yet enrolled while we got the list of the students. Please send us a verifiable enrollment certificate (PDF) via e-mail. You can create that yourself quickly on [[https://studienservice.uni-bonn.de|Studienservice]]. (Login there, click "Notifications" → "Studienbescheinigung (auch für BaFöG)")

**RWTH Students (B-IT Media Informatics students)**: please send us your RWTH enrollment certificate instead (download in RWTHonline -> Documents; after enrollment at RWTH).

==== "When do I have to renew my account?" ====
The CS or b-it identifier must be extended by 30 November of each year. The extension period is the beginning of the winter semester until the 30th of November of the same year. ** Please renew your account within the regular extension periods! **

===="My Account has expired"====
If it was not possible for you to renew your account in due time:

If you have a Uni-Bonn Uni-ID (most of you!), you can re-enable your account from the [[https://startup.informatik.uni-bonn.de/login?lang=en|renewal page on startup]]. Follow the link [[https://startup.informatik.uni-bonn.de/reactivate?lang=en|forgotten or expired?]]. This is the fastest way!

All others (guest auditors and similar) please send us an e-mail with your [[https://studienservice.uni-bonn.de|eletronic enrollment certificate]]. This procedure also applies to students who forgot to extend their accounts at the beginning of the semester. 

==== "I forgot my password" ====
Please use the [[https://pwreset.informatik.uni-bonn.de/en|password reset page]].

==== "I forgot my account name" ====
Please use the [[https://pwreset.informatik.uni-bonn.de/en|password reset page]] (2nd option). If you still remember the password, you don't need to actually change the password after you've been reminded of the login name.

==== "My Uni-ID isn't registered with my account, so the password reset does not work" ====
Please send us an e-mail with your [[https://studienservice.uni-bonn.de|eletronic enrollment certificate]] from your Uni-ID e-mail. If all fits, we'll change your registered E-mail address to your Uni-ID.

==== "I lost my paper application" ====
For a //renewal request//, simply download a new one from the [[https://startup.informatik.uni-bonn.de/login?lang=en|application server]]. For a //new account//, send us an [[
https://studienservice.uni-bonn.de|electronic enrollment certificate]] as e-mail.

==== "The password is too easy" ====
To construct a password for a computer science / b-it identifier, the following criteria must be met:
  * The password must contain a minimal of 12 characters.
  * The password must contain at most 127 characters.
  * The first 8 characters must contain:
    - Latin uppercase letters     : A, B, C, ... Z
    - Latin lowercase letters    : a, b, c, ... z
    - Arabic numbers              : 0, 1, 2, ... 9
    - not alphanumeric characters : #?~:;,.{}()/_=%+-
  *  The password must not be part of your login name or your correct name.
  *  The character categories should appear mixed (not as in "1Hello2").
  *  Ingredients should not be found in a dictionary or dictionary.
  *  Only characters from the above character category are allowed (1-4).

A little tip: think of a word and modify it:
Example: Bleistift (engl. Pencil) -> B1ejsT.ft ("k" becomes "1", "i" becomes "j" and ".")
==== "I need a CS-account" ====
A cs-account and an informatics-account is the same.
==== Where are the Account Terminals?​ ====
There are no account terminals anymore. Please use [[https://​startup.informatik.uni-bonn.de/?lang=en|our online account creation system]].